Deciding the Best Telephone System Platform for Your Business
We will talk about the most prominent telephone systems used in different businesses these days in this article. At the same time, I will provide helpful guidelines that you should follow when choosing the right platform for your enterprise.
Number 1. VOIP – this stands for Voice Over Internet Protocol and from its name, this telephone platform requires internet for it to operate. It is ideal for start up or small businesses to which there are only few phones lines and voicemail systems used. However, if you like to have top quality phone call with little disturbances, it is vital to have adequate bandwidth in your system.
Number 2. PBX – known otherwise as Private Branch Exchange, such system works just fine for midsize and big companies. Among the major features of this telephone system is the fact that it can switch equipment that lets you route phone calls to different employees and to outside lines. This said platform helps organization a lot and perfect for businesses with several departments.
PBX can minimize complications while callers are being connected to their desired department due to its auto attendant feature.
Number 3. Virtual PBX – for this option, it can actually be combined with the existing landlines or VOIP system used by the business. Since it’s virtual, you don’t have to allocate space in your office to install it. Other features that are common to a virtual PBX system include toll free number, basic auto attendant, call forwarding and voicemail.
Once you have determined the right business telephone system for your needs, there are important points you must consider when you are choosing a vendor. There are vendors who are taking care of the installation process while some simply leave it up to their clients. As you make up your decision, it is integral that you have understood the policies they implement when setting up the system. Not just that, there are plenty of systems that call for training and with this, it is wise to work with those that can cater the training needs of your company.
As much as possible, go with a vendor that is offering assistance when problem occurs, which is inevitable to these telephone systems. It doesn’t matter whether you have a serious problem in using the system or simply want to clarify things in the feature available, the vendor should assure that you have fast access to knowledgeable and reliable customer support at all times.
It is recommended that you work with vendors as well that do offer emergency agreement to which you pay a small fee to get fast repairs when you need it to.